Privacy Policy

Last updated: 20 October 2026

1. Who we are

Surekha AI Services ("we", "us") is based in Pune, Maharashtra, India. We run a PG enquiry & booking service in Pune: people looking for a PG ("enquirers") can ask about listed PGs and book visits with us on WhatsApp or by phone. We also provide WhatsApp booking assistant and missed-call auto reply services to PG owners ("PG partners").

2. Who is responsible for your data

For enquirers, Surekha AI Services is responsible for your personal data. We decide why and how it is used for our enquiry and booking service. When, with your agreement, we share your enquiry with a PG, that PG is then responsible for how it uses the details it receives.

3. What we collect

From enquirers:

• Your name and WhatsApp/phone number
• Your enquiry details: the PG or area you asked about, sharing type, move-in date, number of people, budget, food preference, and preferred visit day and time
• The messages you send us on WhatsApp. If you give a missed call to a partner PG and get an SMS from that PG's phone with our WhatsApp link, we receive your details only if you then message us.
• Your consent choices: when you replied YES, STOP or opted in to updates, and from where

From PG partners: owner or manager name, phone/WhatsApp number, email, PG name and locality, listing details, and billing details.

We never ask for Aadhaar or other ID numbers, bank account numbers or card numbers in WhatsApp chat. Please do not send them to us.

4. Why we use it

• To answer your enquiry and share details of the PG you asked about
• To book, confirm, remind you about, or change a PG visit you asked for
• To share your enquiry with the PG you chose, so its owner can contact you (see section 6)
• To keep a record of your consent and opt-out choices
• To send PG partners lead alerts and account updates they have agreed to receive

We will only send you new-vacancy alerts or offers if you separately say YES to them. You can say no and still use the enquiry service.

5. Your consent

When you first message us on WhatsApp, we tell you who we are, what we will share and with whom, and link to this policy. We continue only if you reply YES. You can withdraw at any time by replying STOP, or by contacting us. Withdrawing is as easy as agreeing. Reply AGENT at any time to talk to a person.

6. Who we share it with

• The PG you asked about, only. We share a short summary (your name, number, and enquiry details such as dates and budget) with that PG's owner or manager. We do not forward your full chat, and we do not send your enquiry to other PGs without asking you first.
• Service providers that help us run the service: Meta Platforms (WhatsApp Business Platform), Make.com (automation) and Google (Sheets, Drive and Gmail). They process data for us under their own terms. Some of them may store data outside India.
• Authorities, only if the law requires it.

We do not sell personal data and do not share it with advertisers.

PGs that receive your enquiry should use it only for that enquiry, and delete it if you ask them.

7. How long we keep it

We keep enquiry data only as long as we need it for your enquiry and visit, then delete it, unless the law requires us to keep it longer. If you ask us to delete it sooner, we will. We keep a record of your opt-out so that we do not message you again.

8. Keeping it safe

We take reasonable steps to protect your data, such as limiting who can access enquiry records and using two-step login on our accounts. No system is perfectly secure. If a data breach affects you, we will tell you as required by law.

9. Your choices and rights

• Ask what personal data we hold about you
• Ask us to correct or update it
• Ask us to delete it
• Withdraw your consent (reply STOP)
• Complain to our Grievance Officer (below)

To make a request, email ravindra.munekar@gmail.com or call +91 96994 22681 with the phone number you used with us. We will act on deletion requests as soon as we can.

10. Children

Our service is meant for adults. If you are under 18, please ask a parent or guardian to contact us for you.

11. India data protection

We aim to handle personal data in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and its Rules, as they come into force.

12. Changes

If we change this policy, we will update the date at the top of this page.